Privacy policy

Who we are

Foundry Maintenance (ABN 99 599 080 806) is a maintenance and make-good contractor based at Factory 4, 20 Ponting Street, Williamstown VIC 3015. This policy explains how we handle personal information collected through this website.

What we collect

Through the enquiry form on our contact page we collect:

• Your name and, if you provide it, your role
• The organisation you represent
• Your email address and, if you provide it, your phone number
• The enquiry type and number of properties you select
• The content of your message
• Any file you choose to attach, such as a scope of works

We do not ask for, and ask that you do not send, personal information about residents or tenants through this form. Where a scope document contains resident details, send it by email so it can be handled under the confidentiality arrangements in your contract with us.

Why we collect it

We use the information you provide to respond to your enquiry, to arrange inspection, to prepare a quotation and, if you engage us, to deliver and invoice the work. We also use it to supply compliance documentation such as certificates of currency when requested.

We do not sell your information, and we do not use it to send marketing material unless you have asked us to.

Website analytics

This website does not set advertising or tracking cookies, and does not use third-party profiling tools.

Who we disclose it to

• Our form handler. Enquiries submitted through this website are transmitted through a third-party form service and delivered to our email.
• Our email and file storage providers, which hold enquiries and attachments as part of our ordinary business records.
• Subcontractors and suppliers, where your enquiry requires us to obtain a price or arrange attendance, limited to what they need to quote or attend.
• Regulators, insurers or legal advisers, where we are required or entitled to do so by law.

We do not disclose your information overseas except to the extent that our form, email or storage providers store data outside Australia.

How we store and protect it

Enquiries are held in our business email and record systems, and access is limited to the Foundry personnel who need it to respond to you or deliver the work.

How long we keep it

We keep enquiries and related job records for as long as needed for the purpose they were collected, and afterwards for the period required to meet our legal, tax, insurance and warranty obligations. Financial records are kept for seven years. Records relating to building work are kept longer, because statutory warranty and limitation periods for building work run well beyond that.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us on 0403 811 110 or at admin@foundrymaintenance.com.au.

We will respond within a reasonable period. If we cannot give you access or make a correction, we will tell you why.

Complaints

If you believe we have mishandled your personal information, contact us first using the details above so we can try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always published on this page with its last updated date.